Refund policy

At HOLLOW, every piece is produced and packed with strict quality checks. Please read our policy carefully before placing an order.

1. No Return / No Refund Policy

• All sales made on HOLLOW are final.

• We do not offer returns, refunds, or exchanges once an order has been placed and delivered.

• Refunds will not be provided for issues related to size preference, change of mind, delayed delivery, or personal preferences.

2. Damaged / Wrong Product

A replacement or resolution will only be considered if:

• You receive a wrong item, or

• The product received is physically damaged during transit.

To request support:

• Contact us within 24 hours of delivery

• Share a clear unboxing video and product images as proof

• Claims without an unboxing video may not be accepted

After verification, our team will review the issue and provide a suitable resolution if eligible.

3. Exceptional Refund Cases

• In exceptional cases where a refund is approved by HOLLOW, the refund will be issued strictly as HOLLOW Store Credit.

• Store credit will be equal to the value of the approved refundable product.

• Store credits are non-transferable and can only be used on future purchases made through HOLLOW.

4. Size & Product Details

• Customers are advised to carefully review the size chart and product details before purchasing.

• Minor variations in color, print placement, or measurements may occur due to lighting, screen settings, and production processes.

5. Order Cancellation

• Orders cannot be cancelled once they are confirmed and processed.

• COD orders may be cancelled by HOLLOW if found suspicious or unverifiable.

6. Non-Returnable Categories

The following items are strictly non-returnable and non-refundable:

• Sale items

• Limited drops

• International orders

• Gift cards

• Accessories (if applicable)

7. Contact

For any order-related concerns, contact us at:

Email: hello@hollow.co.in

 

By purchasing from HOLLOW, you acknowledge and agree to this Return & Refund Policy.